Shipping & Customer Service Coordinator
Full Time • Healdsburg
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Position Overview
We are seeking a detail-oriented and customer-focused Shipping & Customer Service Coordinator to join our growing tile manufacturing team. This role is responsible for managing all outgoing domestic and international shipments while providing exceptional customer service and general office support. The ideal candidate is organized, proactive, and comfortable working in a fast-paced production environment.
Key Responsibilities
Shipping & Logistics
- Coordinate all outgoing domestic and international shipments
- Prepare shipping documentation, including bills of lading, commercial invoices, packing lists, and export paperwork
- Schedule freight pickups with carriers and freight forwarders
- Track shipments and proactively resolve delivery issues
- Ensure compliance with international shipping regulations and customs requirements
- Communicate with production and warehouse teams to ensure timely fulfillment
- Maintain accurate shipping records and inventory documentation
Customer Service
- Process customer orders accurately and efficiently
- Respond to customer inquiries via phone and email regarding products, pricing, availability, and shipping timelines
- Provide order updates and shipment tracking information
- Resolve customer concerns in a professional and timely manner
- Build strong relationships with domestic and international clients
General Staff Support
- Maintain organized records and filing systems
- Assist with basic administrative tasks
- Support sales and production teams with documentation and coordination
- Contribute to process improvements for shipping and customer experience
Qualifications
- 2+ years of experience in shipping, logistics, customer service, or administrative support
- Experience with international shipping and export documentation preferred
- Strong communication skills (written and verbal)
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience with ERP or order management systems is a plus
- Ability to work independently and as part of a team
Key Skills
- Attention to detail
- Problem-solving mindset
- Time management
- Customer-focused attitude
- Ability to manage multiple priorities
Work Environment
- Office setting within a small tile manufacturing facility
- Collaborative team atmosphere
- Fast-paced environment with production deadlines
Compensation: $25.00 - $35.00 per hour
Artisan, Handcrafted tiles.
Get to know our exceptional tiles, expertly made in the USA. For over 50 years, we’ve proudly produced made-to-order tiles that are beautiful, durable, and unlike any other.
About McIntyre
About McIntyre
For over 50 years, McIntyre Tile has been producing handmade ceramic tile in the heart of Healdsburg, California. Our tiles feature timeless glazes and durability designed to last generations.
It began in California wine country.
It began in California wine country.
The McIntyre Tile Company was founded in 1972 by a group of innovative ceramicists entranced by the beauty of artisanal pottery. Inspired by the local natural landscape in Healdsburg, California, the artists designed and developed their first handmade ceramic tiles, then stoneware tiles. The resulting first collection was prized by San Francisco architects and designers for their warm, earthy look and color characteristics.
Evolving with artistry and quality built in.
Evolving with artistry and quality built in.
When the use of color exploded in the industry during the 1980s, the McIntyre team created a pure white porcelain clay body to set the stage for new vibrant colors and clear glazes. As demand grew, so did the inventive, unique, and always beautiful product offerings. Along with its decorative tiles and hand-cut mosaics, McIntyre expanded its offerings to include special trim tiles and more shapes and sizes.
Apply here.
